CYNCO Refund Policy

1. Introduction

Thank you for choosing Cynco Sdn. Bhd. ("CYNCO," "we," "us," or "our") for your e-invoicing, financial data processing, and report generation services. This Refund Policy outlines the conditions under which refunds may be issued for our services. By using our services, you agree to the terms of this Refund Policy.

2. Time-Bound Full Refund

We offer a full refund under the following conditions:

Eligibility: You are eligible for a full refund if you request it within 14 days of your initial purchase date.
Condition: The refund request must be made before you generate a financial report using our service.

3. No Refund After Report Generation

Once a financial report is generated, no refunds will be issued due to the nature of our service. This policy is based on the following:

Service Delivery: The core value of our service is delivered when a report is generated, as your data has been processed and the financial statements are made available to you.
Data Sensitivity: Our service involves handling sensitive financial data. Once a report is generated, the data processing is complete, and the report is created for your use.
Agreement to Numbers: By clicking the "generate report" button or a similar function, you acknowledge and agree to the financial data and calculations within the report, signifying your acceptance of the service provided.
Data Retention: We may retain your data to provide the service and as required by law. By generating a report, you agree to our data retention practices as outlined in our Privacy Policy.

4. How to Request a Refund

If you are eligible for a refund, you must contact our customer support team to initiate the process. Please provide the following information:

Your full name
Your account email address
Your order number
The date of purchase
The reason for your refund request

5. Refund Processing Time

If your refund request is approved, we will process the refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

6. Exceptions

While our refund policy is generally as outlined above, we may consider exceptions in the following cases:

Service Unavailability: If our service is completely unavailable due to technical issues on our end, preventing you from generating a report.
Error in Report Generation: If there is a significant error in the generated report due to a fault in our system, and we are unable to correct it.

Any exceptions will be evaluated at our sole discretion on a case-by-case basis.

7. Policy Updates

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at:

Email: [email protected]
Address: Level 12, Sunway Velocity Two Office Tower, 158, Jalan Peel, Maluri, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Mobile No.: +60163889123